banglabet Privacy Policy
A complete overview of how we collect, store, and protect your personal information.
This privacy policy applies to all users of the banglabet platform. By registering or logging in to the site, you are considered to have accepted the terms of this policy.
1. Introduction and Scope of This Policy
banglabet is an online gaming and sports betting platform operated for users in Bangladesh. To use our services, you need to create an account, and in doing so you are required to provide certain personal information. This privacy policy explains how we use that information, who we share it with, and how we keep it secure.
This policy applies to the banglabet website, mobile application, and all digital services connected to the platform. To learn about other terms and obligations related to our services, please read our Terms and Conditions page.
2. Information We Collect
We collect various types of information to run our services properly and improve your experience. The information collected is grouped into the categories listed below.
2.1 Registration and Identity Information
When creating an account, you are asked to provide the following information:
- Full name
- Date of birth (to confirm age — verifying the 21+ age requirement)
- Mobile number
- Email address
- National ID card or passport details (where identity verification is required)
2.2 Financial Transaction Information
Payment-related information required at the time of deposit and withdrawal is collected. This includes bKash, Nagad, Rocket, and Upay account numbers as well as bank account details. Full payment information is processed directly through the relevant mobile banking or banking institution; we do not store full card numbers or PINs.
2.3 Device and Technical Information
When you use our platform, certain technical information is collected automatically:
- IP address
- Browser type and version
- Device model and operating system
- Session duration and page visit information
- Cookie and local storage data
2.4 Usage and Behavioural Information
Information about gaming patterns, betting history, preferred game categories, and account activity is collected, primarily to improve service quality and ensure responsible gaming.
3. Purpose of Using Your Information
banglabet uses your information only for specific and legitimate purposes. No personal information is used for unnecessary or unauthorised activities.
- Account management: For registration, login, and identity verification.
- Processing financial transactions: For handling deposits and withdrawals.
- Customer support: To resolve your issues via live chat or email.
- Security: To detect and prevent fraudulent activity.
- Service improvement: To analyse and improve the platform experience.
- Age verification: To ensure the 21+ age requirement is met.
- Legal compliance: To comply with applicable regulations.
We may use your information to send relevant updates about our services. However, you may request to unsubscribe from such communications at any time.
4. Sharing Information with Third Parties
banglabet does not sell your personal information to third parties for commercial purposes. However, limited information may be shared with certain trusted partners in order to provide our services.
4.1 Payment Processors
The necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to complete financial transactions. These institutions manage information according to their own privacy policies.
4.2 Gaming Software Providers
Our platform features games from various studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. Technical data from game sessions may be processed on these providers' servers.
4.3 Legal Obligations
It may be necessary to disclose information in response to a court order or a lawful request from a competent authority. In such cases, only the minimum required information is provided.
5. Data Protection and Security Measures
Protecting your information is our top priority. banglabet uses internationally recognised security technology to keep your data safe.
- All data transfers are secured through SSL (Secure Socket Layer) encryption.
- Passwords and sensitive information are stored in encrypted form.
- Firewalls and regular security reviews are conducted to prevent unauthorised access.
- 24/7 automated monitoring runs continuously to identify suspicious activity.
- OTP verification is used to access accounts.
Although we apply industry-standard security measures, it is not possible to guarantee 100% security on the internet. Keeping your account password confidential and changing it regularly is your own responsibility.
6. Cookies and Tracking Technologies
Our website and app use cookies to improve your experience. Cookies are small text files stored on your device that help remember your preferences on future visits.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Store language preferences and account settings.
- Analytics cookies: Used to understand which pages are visited most.
You can control or disable cookies from your browser settings. Please note that disabling cookies may limit some features of the platform.
7. Data Retention Period
We retain your information for as long as your account is active and as long as necessary to provide our services. Even after an account is closed, some information may be retained for a specified period to meet legal obligations or resolve disputes.
Financial transaction records are generally kept for an extended period based on legal requirements. Once that period has passed, the information is securely deleted or anonymised.
8. Your Rights and Controls
banglabet believes users should have control over their own information. To that end, we ensure the following rights:
- Right to access: You can log in to your account to view your stored information.
- Right to correction: You can request correction of inaccurate or outdated information.
- Right to deletion: In certain circumstances you can request that your information be deleted, though complete deletion may not be possible where legal obligations exist.
- Unsubscribe from marketing communications: You can request to stop promotional messages at any time.
- Data portability: You can request a copy of your own information.
To exercise these rights or raise any concerns, contact our customer support team via live chat or email. Our team is available 24/7 in both Bengali and English.
9. Protection of Minors' Information
banglabet's services are for individuals aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory at registration, and those under 21 are not permitted to create an account.
If we have reason to believe that a minor has created an account, that account will be suspended immediately and all related information will be deleted. To learn more about responsible gaming, visit our Responsible Gaming page.
10. International Data Transfers
Our platform's server infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases, we ensure that transferred information is handled in accordance with the protection standards described in this privacy policy.
11. Policy Changes and Updates
banglabet reserves the right to update this privacy policy at any time. If a significant change is made, the "Last Updated" date at the top of the page will be changed and a notification may be sent to your registered mobile number or email address.
Continued use of the platform after any changes will be taken to mean that you accept the updated policy. We therefore recommend checking this page regularly. For more information about our services, an overall introduction is available on our About Us page.
12. Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team directly. We provide support in both Bengali and English via 24/7 live chat and email.
Contact email: [email protected]
All privacy-related requests will be processed as quickly as possible. Some information requests may take a little time to verify and process; during that time we will keep you informed of progress.